9. Changes to Personnel, ‘merging’ of Reception and Wedding Planning Department
In the last year there have been staff changes, with Wedding Planners and Reception staff changing in January and February. A lot of new recruitment took place. All four 2017 year Planners sought pastures new within a month of each other, and 2 new Planners and 2 wedding Assistants quickly took their place.
Donna Davies is in overall charge of the Wedding Team, until our new Wedding Assistants are fully trained. A list of Wedding Planners and Wedding Assistants is on our ‘Contact Us’ page. Donna has been meeting prospective Brides and existing Couples to sort out all aspects of their wedding. When you book an Event Finalise meeting, you will now be speaking to Donna, or a Wedding Assistant under her management.
We have semi-merged ‘Reception’ and ‘Wedding Planning’ departments to encourage all new staff to work 20 hours a week in each department, so they are able to do both tasks. This will enable us to cope with staff changes by having people able to do both jobs, so no one department is left under-staffed.
When you call Reception, you may well get someone who is also a Wedding Assistant, able to answer your queries rather than have to put you through to someone else.
10. Venue Décor improvements 2017/18
We have in 2017 completed the following Venue Décor improvements, some involving major maintenance.
a. New roof on Conservatory, to prevent water leaching onto white canopy, as the water dripping in was staining canopy. b. New roof on Music Room (Dance area) to prevent leaking and peeling of ceiling paint
c. Walls rebuilt internally where external stone walls faced over Country Park, with Damp Proof membrane, to prevent rain leaching into Function room.
e. Breakfast room redecorated after further leaks fixed over bay window.
f. Theatre glass roof re-built over several months in Summer 2017, due to rotten timbers and leaking in theatre.
g. Rear wall of theatre covered in new white drapes. There's ongoing work to fix leaks with scaffolding up on one external sidewall - will not affect photos at front of theatre.
h. White chair covers with bows now included in theatre (but not in Conservatory) free of charge, along with Gold Thrones which, while rather ‘dazzling’ in real life, do come out very well in photographs.
j. Room 13 family room added and available from June 2018. Theatre Green Room (formerly used by live-in Staff) is being returned to Castle En-suite stock of rooms, adding a further family room for four, with Kitchenette attached.