Brides Comments - 2019
Craig y Nos Castle Wedding Venue
Wine & Done deal and Wedding Fayre
We stayed at the castle last night for the wine & done deal - bargain at just £99 for the two of us to stay. The deal included a lovely three course meal, glass of Prosecco and a overnight stay.
The three course meal was lovely, couldn't fault it. The room AB15 which we stayed in is a family room on the court yard. Very clean, plenty of tea and coffee in the room and an amazing power shower (also a bath is available). Although the windows to the room are on the main road, the noise of the cars is very minimal in the evening. Breakfast the morning after has a very wide selection.
We had already booked our wedding for here in April 2020, so we attended the wedding fayre on the Saturday with family. The wedding fayre was fabulous! The rooms were done out to perfection. We are so excited to be getting married at this perfect venue!
The staff at the castle work so hard! They were there until late evening and back the following morning. They honestly cannot do enough for you. The wedding planners made every effort to speak to guests, even when we were having our evening meal. Thank you so much for our perfect stay! Our next stay will be our wedding :)
Amy & Dan x Date of stay: January 2019
Wine & Dine Wedding Fayre competition
January 21 at 8:07 PM My partner and I were lucky enough to win the Wine & Dine Wedding Fayre competition. We arrived on Saturday afternoon to be greeted with Nicola, one of the Wedding Planners who got us checked in for our free stay, and then took us on an insightful and informative tour of Craig-Y-Nos. It is such a beautiful place, steeped in history and has an elegant yet gothic feel about it. After talking us through some options with no pressure what so ever, Nicola left us to enjoy the rest of our day. The Wedding Fayre was small yet full of wonderful and polite vendors, all willing to answer questions and help out as best as they could with any enquiries we had. Particularly liked the cake lady and magician, along with DJ Pure. All on our ‘callback’ list. We checked into the Bridal Suite and we loved how different it was. It really was beautiful. We later went down to the bar and had some drinks next to the log fire in the lounge. It was comfy, warm and all of the staff were incredibly friendly and kind. We had a 3 course meal to enjoy later in the evening, and the service was swift, and the food was delicious. Hearty portions, so tasty and once again, we were checked on by staff ensuring everything was ok. The one thing I have to commend is how wonderful ALL of the staff were at Craig-Y-Nos. Dawn, the manager came over to ask if we had enjoyed our day and helped us with some photos of a Christmas wedding that had taken place last year. Nothing was too much effort. Everyone was polite, and kind and had the customer at the heart of everything they did. Customer service was fantastic. A solid 10/10! We have only viewed Craig-Y-Nos Castle for a potential wedding venue, but we have fallen in love with it, not only for the beautiful listed building that it is, but also because we are sure that the staff would make our day a memorable one and that nothing would be ‘too much’ for them; and that gives us great peace of mind. Thank you For a wonderful stay, and we look forward to staying again soon! 🙂
Romantic atmosphere · Great hotel bar · Historic building · Helpful concierge · Family-friendly · Design hotel · Large suites · Thoughtful amenities
Staff were very pleasant and helpful
January 20 at 10:42 PM We stayed at the castle for the weekend as we are getting married there next year! I can’t thank Donna and the staff enough they couldn’t do enough for us, nothing was to much trouble for them, all the staff were very pleasant and helpful and we was made to feel welcome they also had time for us even though they didn’t stop catering for all there other guests and showing potential future brides around. The castle is very clean our bedding was crisp fresh and our room was lovely and warm and inviting. Thank you Donna and her team for our lovely weekend we will definitely be staying again before our wedding our next year 😁 many thanks Family-friendly · Large suites · Great hotel bar · Historic building · Quiet rooms
Beautiful castle in a beautiful setting
Stayed for two nights in early January for a Friday wedding. Our room was quirky and very warm. Staff were very pleasant and helpful. The wedding ceremony was in the fantastic theatre, what a beautiful setting. Wedding breakfast in the orangery, again a wonderful room. Drinks at the bar were very reasonably priced, makes a nice change for a wedding venue. Lovely walks in the area straight from the hotel.
Date of stay: January 2019
Food throughout our entire stay was exceptional
January 8 at 9:42 AM so i had the honour of having my wedding at this beautiful venue last Friday. i want to thank the staff, who were all exceptional but i want to call out two in particular. Chloe who so many guests mentioned to me how amazing she was, and of course Molly who made sure everything went so smoothly, an absolute diamond. the food throughout our entire stay was exceptional, cannot fault it. Great hotel bar · Family-friendly · Historic building · Romantic atmosphere
Very Friendly Staff
January 5 at 6:11 PM ·
Very friendly staff. Stunning setting for the wedding we attended. Quiet rooms · Historic building · Great hotel bar · Family-friendly
Wedding fun, spectacular views, handy tips
We attended a wedding at the castle in early Jan and had a fantastic time. The ceremony was held in the beautiful theatre which made for a stunning start. We then moved into two rooms for drinks and canapés. Photos occurred around the grounds with some amazing places to visit but you will need wellies at this time of year. Into the main room for the wedding breakfast with huge windows to take in the wonderful view that words cannot describe. The food was lovely and service was efficient. A friend on our table had her baby in her arms when mains arrived, the waitress noticed and helped cut up her food - incredible service!! The rest of the evening was fantastic in another room. The dance floor was large. The venue put out a lot of tables in this room which meant guests struggled to move around easier. Less tables and more chairs would have been great. All in all a lovely wedding in a wonderful, spectacular location. Worth the visit.
Date of stay: January 2019
The castle & staff: We arrived early evening on the day before the wedding, and met by a lovely lady on reception who was most helpful. From the outside the castle is beautiful, and the inside area of the main castle inside is also lovely with beautiful pieces of antique furniture. The day of the wedding was lovely; the old theatre, where the wedding took place, was also fantastic, and the conservatory looked wonderful with the large Christmas tree and beautiful room decor. All the staff were very friendly, helpful and accommodating at all times.
Food: The first course of soup was lovely, and the main meat meals also looked good, but as a pescatarian the only option for the main course at the wedding breakfast was a warm sweet potato salad (bearing in mind this is the end of December when the weather is cold). The salad also wasn't that great, a few salad leaves with small pieces of pepper and sweet potato scattered on top do not make a meal. Also it was very dry, there was no salad dressing offered. My advice would be just look at some other alternatives, maybe add a fish dish, but definitely offer a better vegetarian option. I had a meal at the Ancient Briton pub the night before the wedding where they had two very good vegetarian meals on offer and two good fish dishes. It's not hard and it's not expensive to make a lovely vegetarian meal.
The buffet breakfast was lovely, with lots of choice: cooked breakfast, toast, jams, pastries, tea, coffee and fruit juices. My only comment is that as we are paying the same price as everyone else it would have been nice to have had some vegetarian sausages on offer as an alternative to the meat sausages and bacon.
Accommodation, night 1 - nurses' block
Manager adds: Nurses Block Accommodation is Hostel standard dating back ro 2004. While the furniture is not in our view as described below, the style of accommodation is not to everyone's taste plus there were shortcomings on this occasion (detailed below). To ensure expectations are managed all guests in this building should be sent this link to the Nurses Building.
Also the Showers are really in need of an upgrade and guests are instead advised to use these showers - much nicer - in the nearby sports room (scroll to bottom of link).
Rooms 10 & 7, £70 per room including breakfast (or £35 per head as they told me at reception, as if this made it better value, either way I paid the same): The block consists of a long corridor, with rooms off either side (10 or 11 in total), a communal lounge and kitchen, and a toilet block and two separate shower rooms at the end. When entering the corridor the first thing I noticed was the overwhelming smell of lavender moth balls and damp, the next thing was the cobwebs hanging inside above the door. The communal lounge area had an ironing board in it that was filthy (although there was a cleaner one in the kitchen), all the furniture was really old and grubby (student old, not antique old like the castle). The kitchen had no tea or coffee or milk, no cups. All the containers in the kitchen were dirty. The corridor, toilets and shower room were freezing, although an electric heater was put in the corridor to help warm it up. Everything just looked old and un-loved and I felt like we'd been shoved out of the way.
The toilets were like a camping or hostel style toilet block, with three toilet cubicles, two allocated to ladies, one to the gents. There was one hand towel to dry hands, which after a few uses was covered in brown muddy streaks (I hope it was mud). In my opinion a paper towel machine or hand dryer would have been more hygienic in this situation. Also all the shower cubicles had glass lights which had lots of dead flies inside. The showers weren't really up to guesthouse standard, two showers in one room with a plastic shower curtain on each, but the cubicle was clean and the water was hot. The bedrooms were very basic, but not too bad, they had a sink in, which was useful. The beds were clean, but not comfortable, the mattresses were lumpy. Room 10 had twin beds, and room 7 had a double. My daughter and her partner were in room 7, they found dirty make up wipes down the back of the mattress. (I forgot to mention this to reception.). Again the furniture was old, not antique old, but charity shop old, so did nothing for the look of the room. The TV in room 10 was ancient and we couldn't get this to work as the aerial was not plugged in and we had to string this across the front of the wardrobe to reach the socket. We tried this but it still didn't work. Room 10 had an adjoining door to the next room, which was a family with a young child, and we could quite clearly hear them and they probably us. There were other guests that needed adjoining rooms, but their children were separated and further down the corridor. I'm sure better planning of rooms could have resulted in a more favorable situation for all. Although we had been told the WIFI had been upgraded it didn't work in the nurses' block and there was no phone signal. This wasn't a problem for me, but it might cause problems for others.
Night 2 - in the castle Room 26 (£150), and room 32 (£150) price includes breakfast.
Manager adds - here is a link to Room 26
Room 26 had one main fairly large bedroom with an en-suite bathroom, with a bath/shower. It had a lovely view over the front of the castle. The bed was comfortable and the room was well decorated with antique furniture. The room was clean and tidy, had tea and coffee and toiletries. There was also a TV and the WIFI eventually kicked in later on in the day. Room 32 (my daughter and her partner's room) was of similar standard, but quite a bit smaller for the same cost.
General comments: When we booked our rooms over the phone we were told that there was another wedding the day before, and the only rooms available for the first night were in the nurses' block, which were basic and had a shared bathroom. In the booking email they are described as non en-suite, basic accommodation. We were also told that we could then move rooms on the day of the wedding into an en-suite room in the main castle for the second night. I was happy for this arrangement as it was only for one night. On seeing the accommodation I think my idea of basic must be different to theirs - I was expecting Travelodge or Premier Inn basic, with a proper bathroom, shared between maybe 4-5 rooms, not freezing cold camping/youth hostel/school showers basic, shared between 11 rooms. We had to check out of our room by 11am, and couldn't check in to our other room until it was ready, which in our case was 12.30pm, but other guests had to wait longer. The wedding was at 1.30pm, so we had to try and juggle getting ready between two rooms and find somewhere to put all our stuff in the meantime. Not an ideal situation. We were offered the gym to get ready, but the bridal party were getting ready in there, so we weren't going to gatecrash that area as it would have been inappropriate.
Overall the castle is a lovely building in a beautiful location, but if you want a bit of luxury, or a treat, DO NOT stay in the nurses' block. The pricing structure needs to be looked at - £70 for the worst accommodation I've ever stayed in, and £150 for nice but not better than average accommodation is far too high. The standard of the nurses' block accommodation and the hiatus between checking out and checking into the new room needs to be made clearer when booking. To have no room to get ready in between 11am and 12.30pm for a 1.30pm wedding is an unacceptable situation. I understand that other guests are in those rooms until 11, and the rooms have to be prepared, but the situation shouldn't occur at all.
Although the wedding and reception was lovely, for me and my family it was ruined by the whole accommodation farce and is now memorable for the wrong reasons. I honestly felt like packing up and going home on that first night, and I've never felt like that at a guest house before. I did complain about the standard to reception after the first night and they knocked £10pp off my bill, but I'd rather have had decent accommodation in the first place and not had to complain on my nephew's wedding day.
Date of stay: December 2018
Response from MichaelLudwig, Manager at Craig-y-Nos Castle
Thank you for your feedback, following your stay at the Castle. We use feedback to, where possible rectify issues and to ensure that they do not re-occur when we can – so you constructive criticism will be used to ensure that we can improve where possible. I am glad that you found your initial welcome to be positive, and I am sure that the Reception Staff member will be happy that your first impression was good.
Its also great that you were able to comment positively on the venue and its historic ethos. I am pleased to read of your overall happiness with our staff.
In respect of the food:
• I am glad that you liked the soup, and found that whilst you did not eat the meat that it also looked good.
• The menu courses, we do take note – not least we try and work with our Wedding Couples to ensure that choices that they require are incorporated within the menu. I will of course pass your comment on to our kitchen team to see what alternatives/additions we can make as feedback we have from vegetarians is usually quite good.
• I am glad that you enjoyed the breakfast and found the choice to be plentiful, I will speak to our FOH team and kitchen with regards to veggie sausages as I have seen these on the menu – whether they had run out, or are cooked to order of course could be a factor however if either is the case can be easily rectified.
Turning to your accommodation – I can in part see where you are coming from. Ordinarily our accommodation on a weekend costs £150 for a double en suite room, we offer extra nights in en suite accommodation for £35 per person (being a 50% discount off the standard midweek price) so £70 per room – our prices are expressed as a per person rate as it is easy to compare against other rates and are all based on 2 sharing as we do not offer single occupancy supplements in the main. Our Nurses Block Accommodation has a standard cost of £70 per room (and is also discounted further when 2 nights are booked) sadly though we cannot discount the Nurses Block when moving from non – ensuite to ensuite – so I can appreciate how you might not perceive the saving. Our Nurses Block is described as non graded accommodation of Youth Hostel and/or Bunkhouse style and is suited for groups or single night stays with shared bathroom facilities.
It does appear however, that the cleaning/refreshment of this area could be improved and I will be discussing this feedback with our Housekeeping Team – I will also have them check the mattresses as I do not appear to have read concerns in this respect (naturally we monitor all comments made and if lots of people say the same thing, then clearly we have an issue). The TV Reception in the Nurses Block at times can be poor and on account that mainly groups are staying, upgrading TV’s in the Nurses Block is something that we have not yet done, we have improved our WIFI to offer faster speeds however this is being done over time and is not yet in the Nurses Block – I am unsure why the internet was not fully functioning in the En Suite, however at times with multiple users – the internet can have its bandwidth used up.
I am glad though that you found the En Suites to be clean and tidy, with a selection of amenities in the room. I can appreciate your comments about the fact that rooms may no be available for changing – we do try to explain to our Wedding Couples on viewing that booking an event at peak times or Saturdays do not always allow us to offer accommodation the night before (as other weddings take place) and also suggest that weddings at times start later in the day to allow for check in – however where this is not possible we also try to offer chargeable early checkin (and then can have more cleaners brought in) or to offer changing facilities as you found in the Gym, or indeed shared use of the Nurses Block and/or usage of any unused available rooms – but at times as you found with guests checking out at 11am and then rooms being cleaned for check in later in the day – there will be a period where rooms are not available – sometimes though a family may well be advised to ask for a family room to be booked on an early check in and then “multiple guests use this to change”
Your comments though have been taken on board and I will speak to our Wedding Team to ensure that between them and our Reception, guests are fully prepared for arrival should they need to change etc prior to the Event (or when swapping rooms) – this of course is where the beauty of booking a wedding in either at a non peak time or day allowing for 2 night stays in the same room thus not having an issue in changing – it is only 6 months prior to an Event will we know if there is/is not a wedding the night before and if accommodation can be used (of course the issue then is that whilst you may have a room, you cannot use the function rooms/bar etc if the wedding has exclusive use).
I am sorry that you felt like going home, and it does appear that our Reception Team and staff on the day looked after you well and listened to your concerns – as when we can, we do rectify things immediately. BUT overall, I am glad that the actual function ran well.
Managers final comment: Had this guest not stayed in Nurses Block, he would actually have had a much better opinion of the Castle, so advice to Couples is to make it clear what this accommodation is so they know what to expect. This is actually the only complaint I have seen about the Nurses Block in years, so most people appreciate it for what it is, a budget hostel block for overflow accommodation. (It also looks as if the cleaners had simply not been in the shared kithen / sitting room to clean and replenish it - a regular inspection regime normally deals with anything that is missed accidentally).
I am currently staying in this beautiful gothic mansion / castle and it is so beautiful! I have visited before for food and it is one of my faverout places! Set in stunning scenery , with a rich and interesting history the castle is run by friendly helpful staff who will make your stay welcoming and comphortable. There really is nothing negative to be said! Craig - Y - Nos has character and charm, the rooms are older fasiond but in a lovely way they would not be in keeping with the character any other way! Every space and room is very clean and tidy ( being a tad OCD on such things I was very impressed!) The food is apsolutly lovely, Honest food well presented eaten in beautiful surroundings! Obviously the castle is dog friendly with lovely picturesque walks all around, lots of people had dogs! There is plenty to do in the locality from walks and waterfalls to caving and horse riding so something for everyone! I would highly recommend guests participate in the history tour which gives you access to areas of the castle you would otherwise be unable to see. The lady who runs the tour is very nice with a good knowlage of the castle history you'll be enthralled by the story's I can assure you! All In all a gorgeous friendly castle that I will keep returning to! Thank you so much for a lovely stay can't wait to see you again!
Date of stay: January 2019